Dog Tracker Nano: Best GPS Tracking Collar For Your Dog

Nano FAQs

Where can I get help and advice on the Nano and app?
You can find tutorials and a Quick Start Guide on the Dog Tracker Nano website, or you can email us at info@retrievatracking.co.uk
How long does it take to activate my Nano after I have purchased a subscription?
It can take up to 24 hours to complete the activation process (up to 72 hours if purchased after midday on a Friday). If you have purchased a ‘subscription only’ Nano your device will be activated before it is sent to you
How do I turn on/off the Dog Tracker Nano?
We recommend you do not switch your Nano off. The Nano uses movement sensors to manage power and tracking as required. Being permanently “on” ensures you can always find your dog
What does the red flashing LED mean?
Your Nano is operating normally and is seeking GPS data and a data connection to send its location to the app
The right hand LED does not flash red. What do I do?
There can be three reasons for this:
1. Your Nano’s battery is flat and needs charging – put the Nano on charge until the light turns green
2. Your Nano has been switched off – press the button for 3 seconds
3. Your Nano may be malfunctioning – if there is no light when your Nano is attached to the charger, please contact us
How do I test that my Nano is working properly?
When the right hand LED is flashing red, press the test button. For correct operation you will see three green lights:
– If the left hand LED is amber, you will need to charge your Nano
– If the middle LED is amber, there is a weak GPS signal
– If the right hand LED is amber, you are in an area where there is limited telecom connection / the signal is weak
What do each of the three LEDs mean?
From left to right – battery strength, GPS signal, telecom signal
I have three green LEDs, what does that mean?
The Nano is operating correctly
My Nano is not showing a location even though I have three green LEDs
This may be because your phone does not have a data connection. The systems to make voice calls and receive data are not the same, such that you can have a strong mobile signal but a poor Nano signal at the same time
Why do the LEDs flash green after I remove my Nano from charge?
Your Nano is re-booting
How does the movement sensor work?
The sensor is designed to start sending data once it is moving. If it does not after a few minutes of movement, the sensor settings may need to be adjusted. This can happen if your dog is old or a large breed that tends to move slowly. Contact us to have the settings changed
Why does my Nano turn off / go into sleep mode?
The movement sensors activate and de-activate the Nano to help manage power consumption and extend battery life between charges
How long does it take for my Nano to turn on / come out of sleep mode?
This will depend on GPS, GSM and mobile signals available and can take from one to five minutes depending on your local conditions
My dog is slow moving. Can you adjust the Nano’s sensitivity to turn on more quickly and remain on during walks?
Contact us to adjust the movement settings
Will the Nano track my dog when they are in a car?
At low to medium speed yes, but the data may be erratic if the car is travelling quickly or your dog is stationery in the car for a long time
Is the Nano waterproof?
Yes in fresh water. Do not use in the sea
How do I charge the Nano?
Lift the rubber cover on the charger port and clip the charger to the side of the Nano and fitting tray. You do not need to remove your Nano from its collar to do this. Please see the tutorial on our website for more instructions
How long does it take to charge the Nano?
From fully discharged – up to three hours
How often should I charge the Nano?
This will depend on how active your dog is, but typically it will be between 3-6 days. For an active dog it could be 2-5 days. We recommend you charge your Nano daily if you are using it frequently
How do I attach the Nano to my collar / matching collar?
Please download the Quick Start Guide from the Nano website for a step-by-step guide
How do I fit the Nano to a harness?
If possible, find an open strap to thread through the tongue and fit the tray in the same way as a standard or security collar. If there is no open-ended strap, clip the Nano to another strap and make sure you tape the tongue to the strap to stop it moving around
Do you make tracking devices for cats?
Not at this time
Can I use the Nano abroad?
Yes, the Nano will work wherever you have a GPS satellite, GSM signal and data connectivity
Will the Nano be harmful to my dog?
No, the unit is sealed and uses standard telecom technology compliant with international emission standards
What is a Roaming SIM and when would I need one?
A roaming SIM will give you the best possible signal strength by searching the mobile networks. It can be especially helpful when you are in remote areas or travelling abroad
What is a Speed Track?
Speed Track will ensure the most detailed tracking of fast running dogs by increasing the data frequency from every 30 seconds to every 10 seconds
Why is there a monthly charge?
The Nano is a telecom device that uses the data network to communicate with your Nano app. There is an ongoing cost for providing the data connection and live-tracking data
How does the security collar protect against the risk of theft?
Once fitted it cannot easily be removed and acts as a deterrent against opportunistic theft. Having the Dog Tracker Nano name embossed on the cover ensures a thief clearly knows the risk they are taking of being caught red-handed
How does the security collar protect my dog?
The lockable security collar is made with a combination of anti-cut materials that will prevent a thief easily removing the collar from your dog and will give you much needed time to locate them if they are foolish enough to take a dog wearing a tracker
How prevalent is dog theft?
It is estimated that almost 30,000 dogs are stolen in the UK every year, with few recovered and returned to their owners. There is an increase in dogs being stolen to order and scams where dogs are stolen for the thief to claim the reward

App FAQs

Where can I get help and advice on the Nano and app?
You can find tutorials and a Quick Start Guide on the Dog Tracker Nano website, or you can email us at info@retrievatracking.co.uk
I cannot find the Nano app on the App Store / Google Play
Tap ‘Search’ and enter Dog Tracker Nano. NB you cannot use the Nano app unless you have a Nano tracker
I cannot log in to the Nano app
Make sure you enter the email address you used when you ordered your Nano, and the 8-digit serial number printed on the back of your Nano
I cannot see my dog’s current location when I open ‘where’s my dog?’
Please wait until the Nano finds a current location and/or your mobile has a network connection
I cannot see my dog’s current location when I open ‘track a walk’
Please wait until the Nano finds a current location and/or your mobile has a network connection
I cannot see a current location when I track a walk
We recommend you put the Nano on your dog before you track a walk and allow a few minutes for the Nano to find a current location before you start. To check you have a current location go to ‘where’s my dog?’ and make sure ‘location at…’ at the bottom of the screen is the current date and time
The Nano takes a long time to find a new location after it has been inactive for a while
It can take a few minutes for the Nano to find a GPS satellite and GSM signal. Please wait
The app has stopped updating my dog’s current location
When this occurs, close and reopen the app. If this problem persists, please contact us
What does ‘mobile data connection lost’ mean?
Your phone has a poor network signal. You must wait until the signal improves before you can see a new location
What does ‘mobile signal lost. Please wait’ mean?
Your phone has a poor network signal. You must wait until it improves before you can see a new location
I cannot use the viewcam
Go to phone settings, tap the Dog Tracker Nano icon, and allow access to the camera
I cannot see recent location history on ‘where’s my dog?’
Tap the cogwheel symbol at the top right of the ‘where’s my dog?’ screen and move the ‘show recent location’ slider to the right
I cannot set a geofence
Please see the app tutorial on the Nano website
I cannot edit or delete a geofence
Please see the app tutorial on the Nano website
I forgot to stop a tracking a walk and now the app won’t open
Later versions of the app have a two and four hour reminder to help prevent this error. If you did not stop tracking a walk your phone may not be able to handle the volume of data. If this happens you must uninstall and reinstall the app
There is no tracked walk data on the activity screen
The activity screen only shows walks you have tracked with your Nano using the ‘track a walk’ feature. Walks are not automatically recorded
There is no daily activity data on the activity screen
Please select an earlier date when your dog was wearing the Nano. It can take up to 24 hours for the data to appear. NB most of the time the average dog is ‘resting’
My breed of dog is not listed in the health and wellbeing section
Please contact us and we will add your breed to the list
I am not receiving alerts / audible alerts
Go to phone settings, tap the Dog Tracker Nano icon, and allow notifications. If you are still not receiving alerts, please try the following:
– check that ‘Do Not Disturb’ is switched off. To do this swipe up on the home screen and ensure that the ‘moon’ symbol is off
– Go to Settings -> General -> Reset -> and reset Network Settings
How do I add a picture of my dog?
Go to ‘manage trackers’, tap ‘edit trackers’ and then tap on the dog icon to replace it with a photo
How do I add my dog’s name?
Go to ‘manage trackers’, tap ‘edit trackers’ and then tap on the serial number to replace it with a name
How do I check battery and signal strength?
Go to ‘where’s my dog?’ and tap the cogwheel at the top right of the screen
What happens when I press the panic alert button?
An alert is sent to all phones logged into your Dog Tracker Nano app account
Can more than one phone be logged into my account / see my Nano?
There is no limit to the number of phones that can be logged into your account
Can I have more than one Nano/dog on my account?
For effective use we recommend not more than 5 Nanos per account
How can I share my dog’s location with my friends and family?
Go to ‘where’s my dog?’ and tap the share icon to send an SMS or email with your dog’s location to someone else’s phone
How do I use the viewcam?
Please see the app tutorial on the Nano website
How do I use the compass?
Please see the app tutorial on the Nano website
How do I track a walk?
Please see the app tutorial on the Nano website
I can see a camera symbol but no map
Pinch the screen to zoom out and an image will appear