Your privacy is important to us.
The last update of this notice was May 2018.
We collect name, address, email and telephone data from you when you buy tracking technology from us.
Why we need it
We use the data provided to activate the Nano and provide ongoing services including diagnostics and maintenance. We also use the data to communicate with you as part of our service support provision, as required.
What we do with it
This data is only accessible to our staff in the UK. We do not operate elsewhere but we do supply product overseas.
We may use the data or make it available to others if required by law to do so.
We may use anonymised data captured through the Dog Tracker Nano app for behaviour analysis and profiling or to inform app and device development. This anonymised data may be shared with third parties.
We may also use the data to inform you of additional product offers or to post reminders for usage subscription.
We do not sell or pass on personal data to unrelated third parties.
How long we keep it
We are required under UK tax law to keep basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Data used for marketing purposes will be kept until you notify us that you no longer wish to receive information from us.
What are your rights?
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted – unless deletion would break our agreement to provide ongoing services to you.
If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer or a Director of the Company who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Websites and applications
Cookies are used in 2 areas:
- We use Google Analytics to track general site usage. This helps us to have an understanding of how well our site is performing. The vast majority of websites use this type of functionality.
- Cookies are also used as part of the system that runs the site. These are required by the system to make certain areas of the site work properly. They do not store any personal information about you.
We do not
- Pass on any personal details about you to 3rd parties.
- Store any personal details about you other than as required by us to provide the services you have purchased from us, unless you have specifically sent us a message via our contact form.
If you are unhappy about our usage of Cookies, we recommend that you disable cookies in your web browser. The site will still work, but it is likely that certain areas may under-perform.